Troubleshooting (for Candidates)#

This guide covers common issues you may encounter while using the candidate app and how to resolve them.

Listing Not Found or No Longer Available#

If you see a "not found" 404 message, the listing you are trying to view may have been removed or is temporarily unavailable.

If a listing has expired or been removed, you will see a message indicating that the listing is no longer available.

Listing Expired

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This listing is no longer available

The listing for Director of Development at Green Earth Foundation has expired or been unpublished by the employer.

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Not Receiving Login Codes#

If you are not receiving login codes via email, please check the following:

1. Select "Use a different email address" and review the email address you entered for typos.
2. Check your email spam and junk folders.
3. Try Resend code to send the code again.
4. Check if you have previously unsubscribed from our emails. If so, visit the Unblock Email Delivery page to re-enable delivery.
5. Check with your email provider to ensure that emails from our domain (workforgood.org) are not being blocked or delayed. Ensure there is no policy against receiving auth codes via email.

Yahoo & Outlook.com have known issues receiving auth codes. If you use one of these providers, we recommend using an alternative email address and provider.

Connection Issues#

If you see a "Connection issue" message, the app was unable to reach the server. This can happen due to internet connectivity issues on your device or temporary outages.

What to do:

1. Check your internet connection and verify you can load other websites or apps.
2. Click Try again to retry the request.

Password Found in Data Breaches#

If your password is rejected with a message about being found in a data breach, it means the password you entered has appeared in a publicly known data breach on another website or service.

How we check this: We use the Have I Been Pwned password database to check whether your password has been exposed. Your actual password is never sent to any external service — we use a privacy-preserving technique called k-anonymity where only the first 5 characters of a hashed version of your password are sent, then we check the response locally.

Why this matters: Once a password appears in a public breach database, attackers add it to automated password-guessing lists. Even if your account here was never compromised, using a breached password puts you at risk because attackers routinely try known passwords across many sites.

What to do:

1. Choose a different, unique password that you haven't used on other sites.
2. Make sure your password is at least 10 characters and includes a mix of letters and numbers.
3. Consider using a password manager to generate and store unique passwords.
4. We recommend retiring the breached password from all other sites and services where you may still be using it.

Signed Out After Changing Password#

If you were signed out on another device or browser after changing your password, this is expected behavior. For security, all other active sessions are automatically signed out when you change your password. Simply sign in again with your new password.

Rate Limited (Too Many Requests)#

If you see a "Too many requests" message, you've made too many attempts in a short period. This is a security protection.

What to do:

1. Wait a minute and try again.
2. If you're having trouble with login codes, avoid clicking "Resend code" repeatedly — each request resets the wait timer.

Contact Support#

If you can't resolve an issue with this guide, use the Contact Support button at the bottom of the sidebar (the life-ring icon).

1. Enter the email address where you'd like to receive a reply — it's pre-filled if you're signed in.
2. Describe your issue or question.
3. Select Send Request.

Your message is emailed directly to the site's support team, and they'll reply to the address you provided. If sending fails, an error appears in the dialog — your message is kept, so you can try again.