Purchase Credits & Manage Orders (for Employers & Recruiters)#

We’ve implemented a new credits system to better manage your listings and listing packages. The purchasing process will remain the same, giving you a dollar cost per listing or listing package. However, your account will display your purchase in terms of the number of credits needed to post the listings you paid for.

For reference, here’s a rundown of listing options and their cost in credits:

• Standard job listing, 30 days = 90 credits
• Premium job listing, 30 days = 150 credits
• Internship listing, 30 days = 30 credits
• Volunteer listing, 30 days = 0 credits

Please note that the price per listing has not changed. Click here for pricing details.

This guide will help you purchase, use credits, and manage your orders.

It covers how to purchase credits, including selecting a credit package and completing checkout, as well as how to review your credit balance, order history, and credit usage. It also covers how credits are used when you submit a listing and how to assign credits to an organization.

Quick Tips: Purchase Credits & Manage an Order#

1. Use Switch to Employer
2. Use Purchase Credits & select a credit package
3. (optional) Select an organization to use as the credit account
4. Click Continue To Checkout to review your order and complete payment
5. Enter payment details on the checkout page and confirm your order
6. Use View Credits & Orders to see your credit balance & order history

Alternative steps to purchase credits while creating a listing:

1. Go to "Create Listing" and continue to the payment step
2. Use Purchase Credits to select a credit package
3. Click Continue To Checkout and complete payment
4. You'll be returned to review & submit your listing

New here? See Get Started (for Employers) for help.

Account vs Organization Credits#

When purchasing credits, you can select to apply them to your user account or apply them to an organization that you belong to.

Once you assign credits to an organization, they can be used by any user with manager access to that organization. Credits cannot be returned or transferred between accounts or organizations, so be sure to select the appropriate account when purchasing!

Credits Usage#

Credits are used when you submit a listing. Each listing requires a certain number of credits based on the listing type (e.g. job opening, volunteer opportunity, etc.) and duration (default of 30 days).

The number of credits consumed is calculated as:

Credits used = daily credit usage rate × days until expiration (rounded down)

Some listing types (such as volunteer opportunities) have a zero daily rate and do not require credits.

When you submit a listing, you select the billing organization for that listing. If the organization has enough credits, those credits will be used. If the organization does not have enough credits, credits from your account may be used.

Once the listing is published, the credits are non-refundable, even if you later unpublish the listing.

Reviewing Your Orders, Credit Balance, & Credit Usage#

Review your credit balance and order history in Credits & Orders. This includes your total available credits, including personal and organization credits:

You'll also find a history of your orders, including the number of credits purchased, the organization they were assigned to, and the payment status (Draft or Paid). Opening an order will show you more details:

You'll also find a breakdown of your credit usage per listing:

Purchasing Credits#

To purchase credits, use Purchase Credits from Credits & Orders (in navigation).

Select a credit package, choose the account or organization to assign the credits to, and click Continue To Checkout:

Completing Checkout#

After clicking Continue To Checkout, you'll be taken to a checkout page where you can review your order summary and enter payment details.

• The left panel shows your order summary (items, quantities, and total)
• The right panel has a secure payment form powered by Stripe

If you've purchased credits before, your saved payment methods will appear automatically — you can complete checkout in one click without re-entering card details.

Once payment is complete, you'll see a confirmation page with the result:

• Payment Successful — Your credits have been added to your account. A receipt will be sent to your email.
• Payment Processing — Some payment methods take time to process. Your credits will be added once payment is confirmed.
• Payment Failed — If something went wrong, you can retry or return to your orders.

Applicable taxes are calculated automatically based on your location and displayed before you confirm payment. The tax amount will appear in your order details after purchase.

If you have a promotion code, you can enter it during checkout to apply a discount. The discount will be shown in the payment summary before you confirm.

If you started checkout while creating or extending a listing, you'll be returned to continue where you left off.

Resuming a Draft Order#

If you started a purchase but didn't complete checkout, your order will appear as Draft in your order history. Click Checkout on any draft order to resume payment.

Refunds#

If you need a refund for a credit purchase, contact support.

Once a refund is issued:

• The payment amount is returned to your original payment method via Stripe
• The listing credits from that order are removed from your balance
• The order status changes to Refunded

Receipts#

After a successful purchase, you can download a receipt from the order detail panel. Click Download Receipt on any paid order to open the Stripe-hosted receipt page, which includes an itemized breakdown, tax details, and payment method information.

Receipts are also sent to your email automatically by Stripe after payment.

Assigning Credits to an Organization#

If you have unassigned credits in your account, you can assign them to an organization at any time.

Other users cannot access your account credits unless you assign them to the organization.